DESCRIPTION OF GUIDELINES AND PERFORMANCE MEDCASA'S PROGRAM IN ESTEIO/RS DURING THE FIRST EIGHT MONTHS OF THE COVID-19 PANDEMIC.

Abstract

Through the data obtained from expansion of MedCasa program's target audience as strategy adopted by city of Esteio to contain the spread of Coronavirus, we sought to build monitoring and effectiveness indicators for dispensation of drugs during the year 2020 in Municipal Basic Pharmacy. The satisfaction index of population benefited by program was also evaluated. We conducted a descriptive, and exploratory survey analyzing the home delivery of continuous-use medications to patients over 60 years of age. To construct the indicators, the data contained in G-Mus and in internal control spreadsheets built for execution of program were used. A satisfaction questionnaire was also applied to those contemplated by the program. According to data collected in this study, an estimated population of 15,430 people over the age of 60 was estimated, and 24.11% of population was served by the program. The expanding the program has provided an average reduction of 24.84% in the number of face-to-face visits, ensuring distance inside the pharmacy, enabling the application the preventive protocols imposed by the pandemic. Regarding satisfaction with the program, 68.3% of interviewees considered the program to be great, 92% considered the delivery time of drugs to be satisfactory, and 82% had access the pharmacy for clarification of doubts. The results showed that the Coronavirus coping strategy made it possible to reduce the number of in-person visits the pharmacy, as well as to ensure the continuity of treatments of continuous use during the pandemic for elderly patients.