DECISION MAKING PROCESS - ROUTINE AND NON-ROUTINE DECISIONS IN A CONSULTING COMPANY

Abstract

The main objective of this study is to identify routine and non-routine decision-making in a company that provides consulting services in the areas of tax accounting, auditing and advisory services in agricultural, environmental, financial, legal and technological activities, located in Nampula city, Mozambique. As for the methodology, it was an exploratory research, based on the published bibliography that facilitated the fitting of theories and concepts to add knowledge through the literature regarding decision-making processes. As for the approach to the problem, it is classified as inductive and as for the technique used, it is classified as bibliographic and in the collection of information a questionnaire addressed to the General Director of the company was used. Data were collected from April to May 2021 given the availability of the interlocutor. The results were satisfactory in responding to the general objective that was intended with the theme, it allowed us to realize that decisions are taken by alternatives that better solve the company's problems.