MAPPING ORGANIZATIONAL PROCESSES FOR ACQUISITION OF GOODS AND SERVICES: A STUDY AT THE STATE UNIVERSITY OF MATO GROSSO

Abstract

This study aimed to analyze the use of process mapping in the acquisition flow of goods and services in the Assets and Services sectors of the State University of Mato Grosso (UNEMAT), investigating how this tool contributes to the organization of administrative routines. The research, of a basic and descriptive nature, adopted a qualitative and quantitative approach, structured as a case study involving 13 public servants directly linked to the sector's activities. The results showed that most participants understand the concepts of process mapping and management, recognizing that its application provided greater clarity in work steps, reduced user doubts, and increased operational efficiency. These findings reinforce the role of mapping as a relevant instrument for public management, promoting transparency, standardization, and continuous improvement, contributing to administrative practices aligned with the principles of university governance. The research also highlights the importance of the systematic use of this methodology in public higher education institutions, demonstrating concrete benefits in asset management and the organization of internal workflows. Thus, by presenting an applied analysis in the context of UNEMAT, the study reaffirms the relevance of process management as a contemporary strategy for improving institutional activities and strengthening efficiency in the public sector.