APLICATION OF THE NET PROMOTER SCORE (NPS) AS AN EVALUATION METHOD IN DENTISTRY INTERNSHIPS: EXPERIENCE REPORT

Abstract

There are several means of evaluation used for clinical practices in the context of health sciences, in order to carry out a translational evaluation, that is, carried out by the professor, the student, the auxiliary student and mainly by the patient, who receives care. A good option for this purpose, given the ease of application and interpretation of data, is the Net Promoter Score (NPS). The objective of this study was to verify the applicability of the NPS, as a means of evaluating students by patients in a Family Health Unit in the context of supervised training. Printed questionnaires, with the question: “On a scale of 0 to 10, how much would you recommend the duo responsible for your care, based on your dental care, being 0 (would not recommend) and 10 (would recommend without a doubt), were delivered and after being filled out, placed in a sealed ballot box to preserve identity. Assessments were carried out for two weeks. Patients are increasingly involved in assessing the quality of care as consumers of health care, and the results of assessments such as the one reported in this study can encourage improvements in access and quality of service. It can be seen from the above that the NPS can be a valid evaluation method in the context of public health internships, given the ease of application and good adherence of patients, associated with its ability to measure satisfaction based on assertive feedback and consequent improvement in practices of health care.