THE IMPORTANCE OF NURSING CARE IN FAMILY CLINICS TO REDUCE PRIMARY CARE IN EMERGENCY CARE UNITS AND HOSPITALS

Abstract

Primary Health Care (PHC) should reduce hospital admissions due to specific causes, and high numbers of avoidable hospitalizations may be indicative of problems related to the primary care network, regardless of which sector it presents. The guiding question was determined: how to reduce overcrowding in hospital units? The general objective was defined as: to verify ways to reduce the overcrowding of primary care in hospital units. It was complemented by the specific objectives of: identifying strategies in the Family Clinics for good care, satisfaction and return of the user to the unit; describe the importance of nursing care in primary health care; and to emphasize the appreciation of the work of nurses. The methodology chosen was the integrative literature review, of qualitative and descriptive character. The study was based on 13 articles selected from electronic databases and which gave rise to the discussion of three thematic categories: user satisfaction and feedback; importance of nursing care; and valuing the nursing professional. It is concluded that nurses should improve teamwork actions, through which expectations and actions to promote health and safety are considered extremely important, through management used as a positive leadership strategy that contributes to promoting a favorable environment for all. For leaders and managers, the importance of nursing care and the need to value this professional who assists in the care of the Brazilian and world population is demonstrated, reducing the overcrowding of health institutions, especially in Emergency Care Units (UPAS) and hospitals.