USING THE ACTION RESEARCH METHOD TO DEVELOP A PROTOTYPE OF A CASH FLOW SYSTEM FOR PIZZA SHOPS

Abstract

Information systems are increasingly important in small businesses. However, in some environments, such as pizzerias, it is common for key actions to be performed manually, making it an error-prone activity. In this context, the purpose of this work is to develop a prototype of a Web system aimed at cash flow management in pizzerias, with a focus on usability and user experience. The proposal arose from the need of small entrepreneurs who still use manual methods to control their finances, which generates operational risks and organizational difficulties. The methodology adopted was the action research method, combining requirements gathering with the client, iterative prototyping, and practical validations with real users. The system interfaces were developed using the Figma tool, including functionalities such as cash control, transaction history, inventory management, and balance viewing. To evaluate the usability of the environment, the System Usability Scale (SUS) method was used. The results demonstrate that the prototype is a promising, practical, and accessible solution for the digitalization of financial processes in pizzerias, with the potential to contribute significantly to the efficient management of small businesses.