DIGITAL GOVERNANCE IN PUBLIC MANAGEMENT: EFFECTIVENESS ANALYSIS

Abstract

The present work aims to analyze the efficiency of the services provided by the digital government in public management. Studies on transparency and public governance have assumed importance in Brazil and in the world, especially motivated by the reformist movements of the last decades of the twentieth century. reduced trust in institutions and politicians, as well as successive corruption scandals. To this end, the Integrative Review will be used as a method, having as a corpus texts published in the VHL, Google Scholar and SCIelo databases. Articles published in the last ten years on the theme of the study were used to obtain the results. The results showed that transparency, supported by new technologies, should be placed at the service of the population to characterize the actions of public managers, from the perspective that society can understand and evaluate their activities. In addition, such action helps to reduce the informational asymmetry between managers and citizens and between pressure groups with different levels of access to power resources; enhances the control of corruption; and encourages social control in accountability and the active participation of citizens in public administration, situations that make relations between the State and civil society even more democratic. It was concluded that Digital Governance seeks the effective use of digital technologies to reach the objects.