SMART MENU: APPLICATION PROTOTYPE FOR DIGITAL MENU MANAGEMENT
DOI:
https://doi.org/10.47820/recima21.v5i4.5120Keywords:
Digital Menus, Smart Menu, Order ManagementAbstract
The use of physical menus in restaurants, pubs and cafes presents challenges such the risk of contagion and difficulty in updating. This article discusses the problems of physical menus and proposes a solution to overcome them. The idea behind this work is the Smart Menu prototype, which allows customers to interact with digital menus on their smartphones, providing a more flexible, safe and sustainable experience. Throughout the work, we analyze the benefits of digital menus, their social, hygienic and environmental impacts and we present the Smart Menu prototype as a solution to optimize these benefits. This prototype works as a tool to improve order management in restaurants, pubs and cafes, facilitating communication with customers, promoting agility in the ordering process and cultivating a culture of innovation and responsibility towards the environment, representing an approach to solve this current problem, aiming to guarantee customer satisfaction and loyalty.
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