EMOTIONAL INTELLIGENCE IN CONFLICT MANAGEMENT IN ORGANIZATIONS
DOI:
https://doi.org/10.47820/recima21.v5i1.5471Keywords:
Emotional Intelligence, Conflict Management, Intelligence QuotientAbstract
The Emotional Quotient can be a critical differentiator in contexts where interpersonal skills and emotional management are essential. Emotional Intelligence complements the Intelligence Quotient but can often surpass it in determining success in careers and interpersonal relationships. Investing in the development of emotional intelligence can bring significant benefits to both individuals and organizations. The property sector is notoriously competitive and often embroiled in conflict and subject to rapid changes in the market. Effective conflict management is crucial to maintaining productivity, customer satisfaction and the company's reputation. This study sought to investigate the perception of real estate workers in Portugal about the importance of using Emotional Intelligence (EI) to manage conflicts in their professional activity. The sample consisted of 71 participants who answered a questionnaire using Google Forms. The main results show that EI is recognized as important or extremely important in conflict management in organizations and identify self-knowledge and empathy as the most important pillars of EI in conflict management.
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